Contact Us
Our customer support team is available to assist you with account inquiries, technical issues, payment concerns, and responsible gaming guidance. We maintain strict compliance with Bangladesh gaming regulations and prioritize player protection. Contact us through your preferred channel, and our specialists will respond promptly during business hours. We handle all inquiries confidentially and professionally.
Communication Channels & Support Services
We offer multiple contact methods to ensure you reach our team efficiently. Each channel serves specific purposes, and our support staff are trained to handle diverse player needs. Response times vary depending on inquiry complexity and current volume. Live chat provides immediate assistance for urgent matters, while email allows detailed documentation of complex issues.
| Contact Method | Details | Best For |
|---|---|---|
| [email protected] | Account issues, complaints, documentation | |
| Phone | +880-2-7193-5280 | Urgent matters, account access |
| Live Chat | Available on platform | Quick questions, technical support |
Guidelines Before Contacting Support
Please prepare relevant information before reaching out. This ensures faster resolution and improves service quality. Our team operates during extended business hours to accommodate player schedules. All communications are secure and encrypted.
- Gather your account username and registration email
- Describe the issue clearly with timestamps if applicable
- Note any error messages or unusual activity
- Provide transaction reference numbers for payment-related queries
- Mention if you’ve contacted support previously about the same issue
Last updated: January 8, 2026